Refund & Return Policy
At Black Self Wellth, we believe in providing essential oil blends that support your journey towards self-love, empowerment, and holistic well-being. Due to the nature of our products, all sales are final. However, your satisfaction is important to us, and we are here to ensure you have a positive experience with our blends.
Final Sale Policy
- All Sales Final: For safety and quality reasons, all essential oil blends and other personal care items are final sale. We cannot accept returns or exchanges on these products once they have been shipped.
Replacements or Store Credit
- Damaged or Defective Products: If your product arrives damaged, defective, or incorrect, please reach out to us at [insert email address] within 7 days of receiving your order. We would be happy to offer a replacement or store credit. Please provide your order number, a brief description of the issue, and, if possible, a photo of the product.
- Not Satisfied With Your Product? If you are not satisfied with your purchase, please contact us within 7 days of receipt. While we do not offer refunds, we will work with you to find a solution, which may include a replacement or store credit. Our goal is to ensure you feel supported and heard in every interaction.
Lost or Missing Shipments
- Lost Shipments: If your package appears to be lost in transit, please contact us. We will do everything we can to resolve the situation and ensure you receive your order.
Contact Us
We are here to help and support you. If you have any questions, concerns, or need assistance with your order, please email us at hello@blackselfwellth.com. We aim to handle all requests with care, empathy, and consideration.